Genesys general manager Michael McBrien discusses multi-channel customer service with TMC at ITEXPO Miami 2013.

Tags: Genesys, multi-channel customer services, contact center solutions, ITEXPO

Voice4Net CEO Richard McFarland explains how its new mobility tools can allow for more efficiency and flexibility within the contact center. In this interview with TMC’s Paula Bernier, he also comments on the multi-channel contact center, and Voice4Net’s ability to support cloud and hybrid models.

Tags: Voice4Net, contact center, mobility, multi-channel

Ann Sung Ruckstuhl, senior vice president and chief marketing officer of LiveOps, talks about how organizations are being challenged by heightened customer service expectations and explains how multi-channel contact center solutions can help turn the contact center from a cost center to a revenue center.

Tags: , contact center, multi-channel, cloud call center, social networking